** Covid-19 Update:    We are here to help!  Our offices are remaining open during this crisis and are contineuing  to staff for call volume.    Covid-19 testing no longer has any cost-share/coinsurance as long as medically necessary. 

Card Holder Information

Q: Where can I use my Wex/Benny™ Card?

A: Your Wex/Benny™ Card is for use at merchant locations that accept MasterCard where you incur qualified health-related expenses.Typically, you can use your Wex/Benny™ Card at

 

  • Doctors
  • Podiatrists
  • Pharmacies
  • Chiropractors
  • Dentists & Orthodontists
  • Medical supply stores
  • Vision centers
  • Hospitals
  • Medical labs

and for qualified, out-of-pocket healthcare expenses, such as

  • Co-payments, coinsurance, deductibles
  • Dental & orthodontic expenses
  • Vision expenses & Lasik surgery
  • Hospital charges

(Some examples of healthcare expenses not qualified are most cosmetic surgeries, teeth whitening, and health club memberships.)

Remember to review your employer’s plan documents or call the number on the back of your Card to learn more about where to use your Benny™ Card. (You can’t use the Card at non-health related MasterCard locations, such as restaurants, gas stations, and bookstores.)

Q: What if I order my prescription through an online or mail order program?

A: Simply enter the Wex/Benny™ Card number on the order form and submit it to the online or mail order company, similar to any other MasterCard transaction.

Q: What are some reasons my Wex/Benny™ Card might not work at point-of-service?

  • Your Card has not been activated.
  • You used your Card before waiting until the next business day after activation.
  • You have insufficient funds remaining in your FSA and/or HRA to cover the entire expense.
  • You purchased non-covered prescriptions at the pharmacy.
  • The merchant is encountering problems (such as coding or swipe box issues).

Q: How will the Wex/Benny™ Card work with OTC products?

A: The Wex/Benny™ Card is a stored-value card. You may choose “credit” and sign tA: The Patient Protection and Affordable Care Act of 2010 changed the rules for the purchase of over the counter (OTC) products using your Flexible Spending Account (FSA), Health Reimbursement Arrangement (HRA), or Health Savings Account (HSA) pre-tax funds.As of January 1, 2011 FSA, HRA, or HSA funds can no longer be used to purchase OTC medicine and drugs unless a medicine or drug is prescribed. A “prescription” means a written or electronic order for a medicine or drug that meets the legal requirements of a prescription in the state in which the medical expense is incurred and that is issued by an individual who is legally authorized to issue a prescription in that state. If you have a prescription for an OTC medicine or drug, you must pay out of pocket at point of sale and then submit a manual claim requesting reimbursement.

 

You can continue to use your FSA, HRA, or HSA funds to purchase OTC items that are not considered a medicine or drug (e.g. bandages, splints, contact lens solution, etc.) Please note that insulin remains an eligible expense with or without a prescription.

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